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Frequently Asked Questions
Questions About Shopping for California Baby Products
I'm not comfortable ordering online. Can I call in my order?
How do I track my order?
How can I receive a printed catalog?
How do I find your products locally?
What methods of payment do you accept?
How does California Baby ship products and what are the rates?
Can I cancel or change an order?
Why can't I add something to my shopping cart?
I'm not comfortable ordering online. Can I call in my order?
California Baby can only accept orders online. Shopping on our site is safe and secure. We use Secure Sockets Layer (SSL) encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
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How do I track my order?
All packages sent via UPS and FedEx will have a tracking number assigned and will be emailed to you upon shipment of your order. The tracking number comes from a second party--you will not see the California Baby email address. For UPS, the from address is Quantum View and FedEx is FedEx.
Important:
- It takes 24 -36 hours after you place your order for the tracking number to be available
- Check your Junk Mail Box as many times these notifications go directly there
- Use our Contact Us form to request tracking if you are unable to retrieve your tracking link; please be aware that we cannot process telephone tracking requests
Shipment tracking is not available for packages shipped via United States Postal Service (USPS). California Baby is not liable for any lost shipments when we ship via USPS.
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How can I receive a printed catalog?
As an eco-friendly company, we do not produce a formal catalog. Our website showcases our entire product line and is the best product information source. Ordering online is a safe, secure and the earth-friendly way to buy our products. Occasionally we will include new or seasonal product information sheets with your order. They are printed sustainably on FSC approved paper, which contains 50% recycle content (35% post consumer waste). Printed using soy inks. We do not mail out order forms or info sheets.
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How do I find your products locally?
If you'd like to purchase your favorite California Baby products locally (U.S.A), you can find many stores in your area that carry our products using our Store Locator. Selections vary, so please call the store to ensure they carry the products you're looking for.
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What methods of payment do you accept?
Visa
MasterCard
American Express
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How does California Baby ship products and what are the rates?
Our standard shipping is via UPS Ground. We process and ship orders Monday - Friday within 48 hours of receipt. Click here for complete shipping information.
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Can I cancel or change an order?
Once you submit your order, it cannot be changed or cancelled.
If you purchased the product from a retail store or an online merchant, please contact them directly.
California Baby® has a ‘No Return’ Policy. We recommend that you purchase sample/travel sizes if you are trying a product for the first time. Click here to see our sample/travel sizes.
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Why can't I add something to my shopping cart?
Make sure your browser`s cookies are enabled. To enable cookies, follow the instructions below for the browser version you are using.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
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Still haven't answered your question(s)?
Please fill out our Contact Us form.
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