Shopping FAQ

Find answers to your online and in-store shopping questions.

Find answers to questions about what is and isn't in California Baby products.

Find answers to questions about product development, safety, expiration and more.
Find information about specific skin care concerns including sensitivities, sun care, allergies, and more.



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Q. Which products should I use for dry/irritated skin?
Our customers report great success with the Super Sensitive Shampoo & Bodywash and our Calendula Cream. Because everyone's skin has different needs, we recommend you try our Try It Kit. Our customers report that one particular cream/lotion may tend to work better than another for them, or that they like to layer creams or like to switch between several of them; our Try It Kit was designed to make it easy and affordable to try all of our California Baby products recommended for dry, irritated skin. For more skin care tips, please visit our Letters & Feedback page to hear about others experiences
Q. How often can I reapply creams?
Because California Baby products are skin care products and not medications or over-the-counter treatments, they may be reapplied as often as you feel is needed.
Q. You recommend doing a patch test, how does it work?
We always recommend doing a patch test prior to using any product. Here's how: First, stop the use of other skin care products and use one type exclusively (one week is best) so that you can get an accurate result. Place a small amount on the inside of the wrist or inner thigh and look for a reaction. If you see any redness, stop using the product immediately. If no redness is observed, continue. Another thing to be aware of is not using too many different products (like wipes, powder, etc.) from different companies so that you can pinpoint where the reaction is coming from


Q. I have multiple sensitivities; are California Baby products free of common allergens?
California Baby products are free of common allergens such as milk, egg, peanut, walnut, cashew, almond and pecans, fish, shellfish, soy, and wheat. California Baby products are also free of gluten and casein.
Q. I have food allergies and am following a restricted diet. What products are appropriate for my use?
California Baby products are free from common allergens such as milk, egg, peanut, walnut, cashew, almond and pecans, fish, shellfish, soy, and wheat. California Baby products are also free of gluten and casein.
Q. Should coconut be avoided by someone with a tree nut allergy?
California Baby products contain coconut derived ingredients. Coconut, the seed of a drupaceous fruit, is not typically restricted in the diets of people with tree nut allergies. However, in October of 2006, the FDA began identifying coconut as a tree nut. Because cross-reactions are rare, some experts in the allergy field feel that coconut should not be classified as a tree nut. Discuss this with your doctor.
Q. I am allergic to corn. What products are appropriate for my use?
California Baby utilizes some ingredients derived from corn (and coconut) such as our creams and lotions, shampoo & bodywashes and bubble baths. Here are the California Baby products that are completely free of corn derived ingredients:
Q. Are your products hypoallergenic?
Our products contain safe and effective ingredients that have withstood the test of time including plant extracts, botanicals and essential oils. California Baby avoids ingredients that cause irritation or provoke allergic reactions—highest on the list is synthetic fragrances, which may contain phthalates and other irritants. To ensure purity, our essential oils are tested for synthetic contaminants and pesticide residue. We suggest that you always do a patch test before use. Here's how: apply a small amount of the product to the inside of the wrist right before bedtime. In the morning look at the area for any redness, itchiness or any sign of irritation. Do this for 7 days. If you are sensitive to a product it is likely to show up during this test.
Q. Are your products non-comedogenic?
This term refers to ingredients in beauty products that clog the pores and can cause blackheads, pimples or cosmetic-related acne. We do not use potentially comedogenic, non-natural ingredients like mineral oil, petrolatum, paraffin and dyes that are commonly found in other personal care products.
Q. I am chemically sensitive. What are the pH values of your products and what products I can use?
California Baby products are recommended for all skin types, even very sensitive skin. As the pH values of our products are proprietary and confidential, we are unable to give out this information. We suggest you purchase travel/sample sizes and do a patch test to check compatibility to your skin.

Sun Care

Q. What's the difference between UVA and UVB rays?
Q. Are California Baby SPF products non-chemical?
All of our suncare products are PABA free and we never use chemical sunscreens such as Oxybenzone, Octyl Methoxycinnamate, Octyl Salicylate, etc., which are UV absorbers that penetrate the skin and can break down under UV conditions undermining any SPF effectiveness. California Baby® sunscreens create a protective layer (like a band-aid) that blocks out the UVA/UVB rays. Our non-chemical sunscreens are non-invasive and do their job by sitting on top of the skin scattering and reflecting dangerous UV rays.
Q. How do California Baby sunscreens work?
California Baby® utilizes coated micronized titanium dioxide (TiO2 for short) as the active ingredient for our sunscreens. In its raw state, our TiO2 particles are first coated using a proprietary process and then suspended into a base that further encapsulates the particles, keeping the size uniform, even and stable. California Baby then adds this stable solution into a natural wax base, which further encapsulates, suspends and helps to make the product water resistant. This process ensures that our products provide high SPF broad-spectrum protection, without the telltale whiteness of regular non-chemical sunscreens. Our non-penetrating formula is topical (non-migrating) and sits on top of the outermost layer of the skin, the Stratum Corneum. This is the layer that is constantly being sloughed off by the body. Many sunscreens (chemical) need to be absorbed by the skin in order to be effective—ours does not.
Q. What is the best way to remove sunscreen from the skin?
Because our sunscreens are water resistant, we recommend you wash with our bodywash & water, but the trick is to apply the wash first (without water) allowing the cleanser to break up the oils. For very resistant areas, try applying our lotion or massage oil to break up the sunscreen and then, cleanser and bathe as usual.
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