Customer Service

A note from Jessica, developer of California Baby®: As a company that is eco-driven and “small at heart,” we are constantly looking to do things as efficiently as possible while not compromising our standards of excellent service as we grow. For starters, we strive to put all the information we think you are looking for on our website, as we do not produce a printed catalog. And rather than maintain a call center staffed with less-than-expert people answering the phone at all hours, we have a few extremely knowledgeable folks that can answer your questions within 48 business hours. So, when you hear from Sue, our product guru, you are dealing with someone that has more than ten years of in-the-trenches experience with me (and that ain’t easy!). We think this ‘take it a little slower’ approach is worth the time and a few extra steps—we hope you do too!


QUESTIONS? NEED HELP?

Start with our FAQ page where you’ll find helpful information on online and in-store shopping, product safety, expiration dates, ingredients and specific skin care concerns.

For product recommendations, ingredients, or concerns: email sue@californiababy.com


ORDERS & SHIPMENTS

California Baby can only accept orders online. Shopping on our site is safe and secure. We use Secure Sockets Layer (SSL) encryption to keep your information safe, and we never distribute your personal information to third-party vendors.

To check order or shipment status: email CustomerSupport@californiababy.com, or use our Contact Us form. Please include your order number on all correspondence.

Payment Options: We accept Visa®, MasterCard® and American Express®. California Baby reserves the right to request wire transfer or ACH payments on orders where billing information cannot be verified and/or to ship orders to the billing address.

Samples: Complimentary samples are included with orders (subject to availability). Interested in a particular product? Please make a note of it in the comments area at checkout; if available, it will be included with your order. Otherwise, samples of new items or products that compliment your purchase will be sent. If you are not ordering at this time, try our mini-sampler  - an inexpensive way to try selected products.

Coupons: Although we do not have store coupons available, special offers are posted on our Website, Facebook page and through our Newsletter.

Pricing: Despite our best efforts, a small number of the items on our website may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Shipping Information: Click here for complete shipping information.

Returns: Please choose your purchases carefully. For safety and security reasons, California Baby® has a ‘No Return’ Policy. If you are trying a product for the first time, we recommend purchasing a sampler or a travel set that is value priced for trial. It is also prudent to do a skin patch test to check for any reaction or intolerance. To do this, simply apply a small amount to the inside of the upper arm looking for a rash or redness at the site by the next day. Click here to see our travel sizes.

My Account: Speed up your shopping and checkout by creating an account. Now, every time you log in using your username and password, your shipping and billing information will automatically be completed for you at checkout - no more re-entering. You will need to input your credit card information at every purchase, to keep your credit card information secure as we do not store credit card information. Other personal information may be updated anytime by logging in and clicking on the ‘My Account’ tab.

The account information that is stored is for your shopping convenience only—your information is not sold or shared.


TIME SAVING REASONS TO SET UP AN ACCOUNT

  • Order History: Go here to view all your past orders (from the day the account was created). You can view all previously purchased items and re-order with a click of a button.

  • My Faves (favorites list): Want to keep a product on tap for future purchasing? Or are there products that you buy over and over again? This feature allows you to create a list of your favorite products, then simply click them off and add to your basket. To add an item to your favorites list, click on the ‘Add to Favorites’ button on the product page. You can add and delete items on this list anytime.

  • Gift Registry: Creating a gift registry with California Baby is fast, free and easy to use. Think of our gift registry as a wish list of all the California Baby products you want; you can keep it private, make it public or email it to your friends and family. When a purchase is made from this list, it is removed and only the items that have not been purchased are available for view. The number of gift registries you can set up is unlimited.

  • Security: We use Secured Sockets Layers (SSL) encryption for the transmission of data during order check out. We do not store credit card information. The information that we request is for order processing only; please include a phone # and email address where you can be easily reached.

  • Mailing List & Newsletters: Our newsletters are sent approximately every 4-6 weeks. They announce new products, offer seasonal suggestions and discounts or gift with purchase promotions (which are available only to newsletter subscribers). You can unsubscribe or update your information every time a newsletter is sent. Click here to sign up for our newsletter.

  • Gift Certificates: We offer only e-gift certificates for $25.00 and up. They are sent instantly via email. The lucky recipient simply has to make their choices and input the e-certificate code at check out! Click here to order an e-gift certificate.

  • Wholesale Inquiries: Interested in selling California Baby® products in your store? To receive wholesale information, please submit a New Merchant Account Form online. Available to qualified merchants only.


PRIVACY POLICY

California Baby® does not share or sell our customers' information with any other company or organization. The information requested is strictly for order processing and your convenience only.



CONTACT US



CAREERS

Help Wanted Click here to view available positions and submit a resume.